Customer support to focus on live chat, telephone and web form

Submitted by Pierre van Doorn
on Mon, 10/02/2017 - 11:52

Engineering Village customer support communication has moved from traditional email to a webform format as well as live-chat and telephone channels. The updated communication formats give customers better and faster service when using Engineering Village.  Learn more here.

Have questions about using Engineering Village? Get answers fast with live chat, telephone or web form. https://www.elsevier.com/solutions/engineering-village/support

Easier to search Geographic Terms in GEOBASE

Submitted by Pierre van Doorn
on Thu, 09/07/2017 - 12:06

GEOBASE researchers now have a faster, easier and more direct method of leveraging the geographic terms included in GEOBASE records. While geographic terms have always been searchable within the Expert Search form on Engineering Village, they are also now available on the Quick Search page. 

Geographic terms are used to describe the most important location information contained within a document.  These terms can describe very specific locations such as a city or broad territories like a continent or ocean.

Tags: 
product release
GEOBASE

Engineering Village has an updated look!

Submitted by Pierre van Doorn
on Wed, 07/12/2017 - 11:04

On August 2, Engineering Village has launched an updated user interface which provides a modern interface experience while keeping all the current navigation and high quality functionality that users rely upon for managing engineering research. This interface refresh project has being completed with user input via focus groups and interviews which are driving the enhancements. 

Highlights of the interface update include:

  1. Header navigation: The new header now includes Search options (basic, advanced, experts search), Results, Alerts and selected records.
  2. Search options:  The main search
Tags: 
product release

Join Engineering Village at ASEE

Submitted by Pierre van Doorn
on Thu, 06/22/2017 - 11:44

Are you going to attend the ASEE conference in Columbus, Ohio June 25-27? Drop by the Engineering Village booth # 529.  A full list of Engineering Village conference activities are below including Flash Feedback sessions, the Engineering Libraries Division (ELD) banquet and lightning talks. Follow @EngVillage #ASEEAnnual  for the latest news at the conference.

At the booth:

Get updated on current developments, new features and content that will be released soon.

Tags: 
ASEE
engineering librarian division
ELD

GEOBASE and GeoRef Enhanced Map Features

Submitted by Sally Fell
on Wed, 05/31/2017 - 10:08

Location based information adds additional insights to basic research and data analysis. GEOBASE and GeoRef users have access to updated map features on the Engineering Village platform. The Show map feature enables users to put their research results into geographical context by visually representing the location of the document topics retrieved via a search within GEOBASE or GeoRef. Researchers can click on any of the map points and refine their search to that location. Additionally, maps have been updated to include a high quality terrain map and links to the GeoFacets database.

Tags: 
GEOBASE
GeoRef
map
Results page
product release

Customize your output with new sort features

Submitted by Pierre van Doorn
on Thu, 05/11/2017 - 13:18

Engineering Village has added the ability for users to select up to 10 different ways to sort records before downloading, printing or emailing records.

What is new?
Users of Engineering Village can now sort their output in a way to make record analysis easier to and keep their research organized.  For example, a user who wants to identify all papers by a specific author within their selected records set can sort by author name, and then output the records in the sorted format.

Tags: 
product release

Introducing Engineering Village Chat: Talk to Product Specialists 24/7

Submitted by Pierre van Doorn
on Fri, 04/21/2017 - 10:50

All Engineering Village users can now get support from Engineering Village product specialists 24/7 via the new Chat support feature.

Users can get immediate help from Engineering Village support team members at any point during their research activities, any time of day and any day of the week. The support specialists have a deep knowledge of both the product platform features and content.  Users can interact with a support team member in real time which enables follow-up questions and further clarification on inquiries.

Tags: 
product release; customer support

Customize your Search with your favorite search fields

Submitted by Pierre van Doorn
on Thu, 03/30/2017 - 13:03

Engineering Village makes it easier to use favorite fields for future searching. Users can now employ a new option for customized and personal searching. Result: less time and fewer clicks are needed to construct a new search, saving valuable research time. 

What has changed?
The researcher’s most-used or favorite fields can now be saved and used every time the researcher logs in as a registered user.  The user does not need to spend time choosing fields from the drop down list each time a new search session is begun. Searching becomes easier!

How it works
Registered users can customize the

Tags: 
Release

Numeric search enables deep investigations across Ei Compendex & Inspec on Engineering Village

Submitted by Pierre van Doorn
on Thu, 02/09/2017 - 14:49

New functionality allows searches by meters, temperature, data bits and more than 60 other measurement units

By Marilynn Larkin

Summary: Engineers will no longer be stymied by the many ways numerical data appears in the literature. Forget about searching on qualitative terms such as “big,” “short,” “heavy” or “shallow.” Numeric search—new functionality for Compendex and Inspec on Engineering Village—lets you search directly on the specific terms that matter to you, and receive standardized results in the format of your choice.

Streamline your searches

Numerical data is often used by

Tags: 
Release
numeric search
numeric property search

Numeric Search: Work faster, Open Up New Lines of Investigation on Compendex/Inspec

Submitted by Megan Stalnaker
on Thu, 01/05/2017 - 23:51

By Marilynn Larkin

Research projects that involve building an 11 km tunnel through an urban area…a new way to produce high-strength steel that might be patentable…a design for an airport surface communications system that needs compliant radio communications technologies….

What’s the fastest way to get the information you need to complete your engineering projects? Numeric search – an easy-to-use feature that overcomes the major obstacle to identifying relevant research based on numeric data.

Enjoy the power

Historically, trying to locate relevant research using numeric data has been

Tags: 
numeric property search
numeric filter
compendex
Inspec
product release

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